Customer Success Stories
Hear from Next Step Living Customers.
We’ve helped more than 110,000 homeowners make their homes more energy-efficient and save on their utility bills. And, they’re happy about it. In fact, 95 percent of our customers say they’d really like to refer us to their friends and relatives. (We know this from ongoing Net Promoter surveys.) Talk about a great review of our work. One homeowner who posted on Facebook how pleased he was with the work we did, later elaborated in this success story.
Right when Bill Bingham bought his Lynn, Mass. home at the end of 2013, he knew he had to have it assessed. Along with worrying about closing costs and the right living room paint color, he had one other concern: Energy costs.
Attleboro, Mass., resident Sandy Lacasse faces an issue that many New Englanders do: She has an old home, built almost 100 years ago. Lacasse didn’t know what energy improvements could make her old house more comfortable, and she had no idea where to find out.
Like other Next Step Living® customers, Acton, Mass., resident Kristen Rivard is busy. What's the one situation where she has time to spare? Waiting in line at the DMV to renew her driver’s license. During her wait, a Next Step Living representative caught the queue’s attention when she asked if any of them had heard of no-cost energy assessments from Mass Save®.
Maria Dios' beautiful Waltham, Mass. condo, in a converted circa-1920 colonial, had one major shortcoming: Its heating and cooling systems were outdated, inefficient and expensive to run.
When it comes to energy efficiency, Stephen Harte thinks big. He drives an electric plug-in car. He and his wife were early customers of Next Step Living, getting a comprehensive home energy assessment and having insulation blown into the walls of their Westwood, Mass., home in 2010 and 2011.
It's hard to believe the four-bedroom house that Julie and David Smith bought in 1987 was originally built as a one-room shack in the early 20th century, used for hunting, trapping and fishing.
It sounds like an idyllic New England residence: a four-bedroom Cape just two blocks from Wollaston Beach in Quincy, Mass., with speedy access to Boston. But then there's the wind, "a lot of wind," says owner Deb Tobin, and those maritime air currents were finding ways into the house.
Customer Review: Energy Evaluation, Insulation Save Homeowner Hundreds of Dollars Each Year, Improve Comfort Each Day
It’s been a bad winter.
"Our house was built in 1918, and the front door is pretty old,” says Simsbury, Conn. homeowner Stephanie Riefe. “When the wind blew, the weatherizing we had done ourselves on the door sounded like a cow – a loud, loud mooing.” And it was drafty. Very drafty.
Customer Review: Connecticut Couple's Energy Assessment Yields Big Savings from Low-Cost Improvements
Comfortably situated in their 1,700-square-foot Glastonbury, Conn., ranch house, Patricia and Joe Bourret, a retired couple, weren't thinking about making an investment in home energy efficiency.
When homeowner Marie Zinna first came to Next Step Living® for help with energy efficiency improvements, her ambitions were modest: Save a few dollars on monthly electric bills. Little did she know that just a few months later, she and her husband, John, would be the first on their Winthrop, Mass. block to be running every light, electric appliance and even central air conditioning almost entirely on power generated by solar panels on their roof.
Joan Popolo, a homeowner in a western suburb of Boston, isn't the average consumer of home energy-efficiency services. Popolo is programs director ACTION, the Association of Cleantech Incubators of New England, which provides support services for clean-technology entrepreneurs. So when Popolo and her husband decided to contact Next Step Living® for a home energy assessment (HEA) of their own home, she brought a professional perspective to the project.
Boston homeowner Alison Felix knew that she wanted to do her part to save energy, reduce the carbon emissions associated with her power use and save on her utility bills. What she didn't know back in 2012 was that Next Step Living® would help her accomplish these goals within just months, by installing an unobtrusive array of solar panels on her roof, ensuring a supply of up to 2.5 kilowatts of clean power at a rate that won’t rise for 20 years.
Jeff Strong and his partner Terry Boyle had had enough of sweltering in the summer, and of steep and unpredictable heating bills in winter. So when the couple attended a home show in Hartford, Conn., near their home in Vernon, they were seeking comfort: a more efficiently and evenly heated and cooled house, and less stress when they opened their utility bills.